When you upgrade to the latest version of Windows 10, in general, sales to gain new features or more security, but unfortunately, the big updates can also bring new problems, and some of the most common are related to audio. These problems can make you not be able to play videos, use certain apps, or listen to sounds. We tell you here how to troubleshoot sound problems in Windows 10, the simplest way possible.
Run the audio Troubleshooter
If you didn’t know, Windows 10 now has a Troubleshooter full audio that you can examine the sound system to find potential problems and recommend solutions. Due to this troubleshooter can find and automatically resolve some of the problems that we discuss below, it is a great way to save time and with total security, should be the first thing you do.
Step 1: use the search box in the taskbar and look for Solution of problems. In the results, you should see an option that says Troubleshoot configuration problems. Select this.
Step 2: in the following windows, see the section Put in place and the option that says audio Playback , and select it. Then, select to Run the troubleshooter.
Step 3: this will open a new icon troubleshooter in the task bar. Select to open the new window. Now you will have the option of solving different types of problems in the connected speakers, including speakers and built-in headphones. In most cases, you’ll want to choose your speakers by default, but you can customize them on your device. Select Next when you are finished.
Step 4: Let it run the Troubleshooter and then see what it says. Can offer advice on how to improve your sound quality or to identify problems with drivers that should be attended to. Just try suggesting to see if this helps you solve your problem!
Check the volume controls and make sure your system is fully updated
So far, the updates 2020 Windows 10 have caused a lot of sound problems, including an audio that simply does not work, or an audio of the third-party application that is too low.
If one of your recent updates to Windows has caused sound problems like these, we recommend you first look at the volume mixer and see if anything has changed. Look at the taskbar, and you should find there the icon of a speaker to the right. Right-click and choose Open volume Mixer. Check the sliders, especially for third-party applications, and be sure that they look normal. It is possible that some of the sliders have been dropped too low, and should be adjusted to set the appropriate volume.
Unfortunately, other problems of sound have proved to be more difficult to resolve. If you have a failure of volume to systematic due to a recent update, and even if trying to reverse these updates rarely have you had success with the Troubleshooter, your best option will be to be attentive to the new updates and apply them quickly so that you know when Microsoft fixes the problem.
Check your output device
If no sound plays at all, it could be something as simple as Windows tries to send sound to a device that old, like some hearing aids that forgot that they are plugged in, or a speaker Bluetooth simply is not turned on at this time. To make sure that Windows is trying to send sound to the correct device, you must verify its output.
Step 1: click on the little up arrow in the bottom right corner of the screen, next to the clock and the calendar.
Step 2: click with the right button on the icon of the speaker and select Open configuration from sound.
Step 3: in the settings menu, looking for the top entry that says Choose the output device. Use the drop-down menu to make sure that the correct device is selected, whether they are speakers or headphones connected. While you’re there, check that the volume is not to zero.
Update the drivers of the sound card
One of the most common sources of sound problems is the poor communication between Windows 10 and the sound card or chip of your choice. This often causes the sound to stop working altogether. Fortunately, there are ways of making Windows 10 and your sound hardware is compatible. All you need to do is find the appropriate updates for the device.
Step 1: Open the Start menu and search for device Manager. Click on the relevant result.
Step 2: Within the device Manager you will see a list of options icons. Choose the drivers for Sound, video and game. If you have a sound card, it will appear there.
Step 3: Open the sound card by double-clicking on it, then go to the tab Driver and look for the option Update driver. This will start an automatic search of Windows to find driver updates and download.
Step 4: once the update is complete, reboot and verify that the audio works.
Here are a couple of additional points to consider.
- Windows will not always find the audio drivers correct by itself. If the search does not work, consider a visit to the web site of the manufacturer of the sound card and look for the sound card to find a manual method to download the updates.
- If the update does not work, open the device Manager, find your sound card again and right-click on the icon. Select Uninstall. This will remove your driver, but don’t be scared. Restart your computer and Windows will attempt to reinstall the driver. Once that is done, it is possible that the sound working again.
Uses a device driver generic audio high-definition
If you search for solutions in the software of your sound card has no effect, you should try to change to the generic audio driver that comes with Windows 10. This can often avoid compatibility issues and to restore the sound capabilities of the Windows action.
Step 1: Open the device Manager again and find your audio driver as if you were upgrading.
Step 2: right-click on the driver and choose Update driver.
Step 3: this time, however, instead of letting Windows search automatically, select Browse my computer for driver software.
Step 4: Then select let me choose from a list of drivers of device on my computer. This will open a list that will include the audio device of high definition. This is the generic driver Windows 10. Select it and install it to see if this restores your sound.
Troubleshooter Cortana and the microphone
The virtual assistant built-in Windows 10, Cortana, can receive any type of command through the voice. However, that’s not good for anything if your audio is not working properly. If Cortana does not respond as you had hoped, you may have a problem with your microphone.
First, make sure that your computer has a microphone so that Cortana can hear it. A microphone is a standard feature on many laptops and desktop computers, but is not always incorporated. Without a built-in microphone, you’ll need to use the connector from your microphone and an external device.
If you have an account with microphone, verify that the settings of Cortana is correct.
Step 1: Open Cortana by clicking the search bar of Windows and then select the settings icon in the lower left corner.
Step 2: This will give you a series of options to control what you can do the voice assistant. Make sure that the option that Cortana listen for the command “Hey Cortana” is activated. If you are not listening, your voice commands do not work.
If you have a microphone and the settings of Cortana is good, but the intelligent assistant is still not listening to us, it is worth reviewing two times the configuration of the recording device.
Step 1: To do this, click on the up arrow in the bottom right corner of the screen, next to the clock and the date.
Step 2: click with the right button on the audio icon (looks like a speaker with sound waves) and select Open settings sound.
Step 3: in the section of input of the configuration page, make sure that your microphone is chosen is selected.
Step 4: double Check your volume settings by clicking device Properties and going to the tab Levels. Must be set to at least 50, but up to 100 will be fine.
*Updated march 26, 202o by Daniel Matus.
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