Mobile Phones

The problems of the iPhone 6 most common and their possible solutions

Apple made it big with the iPhone 6 and 6 Plus, succumbing to the pressure of their peers and equipping its iconic phones with a touch screen larger. The slender iPhone 6 and 6 Plus were sold like hot cakes to debut at the end of 2014. And today, despite the fact that there are already not one, not two, but several older siblings with latest technologies, the iPhone 6 continues to be popular and well liked. However, we must admit that it is not perfect and has submitted some details. Discover, then, what are the problems of the iPhone 6 most common and their possible solutions.

Los problemas del iPhone 6

Problem: the iPhone turns off by itself, or the battery lasts very little

In 2016, Apple began a program of free replacement batteries for their units iPhone 6S, a program that would shut down unexpectedly. The people had complained that their iPhones simply go off if they fell below 30 percent of the load of the battery.

Apple hasn’t announced any recall for the iPhone 6, but an increasing number of people have been complaining that their smartphones are turned off by themselves when their batteries drop to 40 per cent. Others have complained of the short duration of the battery.

Possible solutions:

  • If you experience low battery life, we recommend that you follow the suggestions of the battery of your iPhone so that it lasts more time.
  • If you’re one of the unlucky owners of an iPhone 6 that you are experiencing “blackouts”, we regret to tell you that there is a replacement program for the iPhone 6 as there was for the iPhone 6S. We recommend that you visit your retail store Apple, or that you are in contact with Apple directly by phone. You may have a hardware problem.
  • The performance of the battery will deteriorate with time, so that might be worth considering a replacement of the same. Apple offers a replacement service for $79 dollars.

Problem: iPhone is too slow

There have been some reports that the phones iPhone 6 and 6 Plus become very slow, especially after receiving an update. If you see that there is a delay of response when you touch or swipe the screen, or applications that take a few seconds longer to open, there are some things you can check.

Possible solutions:

  • Begins by restarting your iPhone. Press and hold the buttons Sleep/Wake and Home simultaneously until you see the Apple logo.
  • If that does not help, try to perform a factory reset and restore your device from a backup.

Problem: the GPS does not work

Many people have found problems in GPS function of the iPhone 6. It is possible that they are using Apple Maps, Google Maps or any other application that uses the GPS, but consider that your update is inaccurate or very slow. That said, it can still work well when connected to the Wifi.

Possible solutions:

  • Check in Settings> Privacy> location Servicesand make sure location Services are enabled in the top. Then, check the rest of the configuration, making sure to not have disabled anything important.
  • If you have your iPhone 6 in a pillowcase, take it out and re-test the GPS.
  • You may need to reset the network settings through Csetting> General> reset> Reset network settings. Keep in mind, however, that you’ll have to re-enter some passwords and configure again your network connections after this.
  • There is the (unpleasant) possibility that your hardware failure, in which case replace the antenna or the cable that connects it to the logic board will solve the problem. This has worked for some people, but not for all.
  • You could try to go to an Apple store to see if they can help, but it is almost certain that there employees I suggest that you buy a new iPhone…
problemas del iphone 6 soluciones pocket phone
Getty Images

Problem: the screen of the iPhone freezes

Some users of iPhone 6 and 6 Plus have discovered that the screen of your device stops responding when you use applications. The problem has been reported on the forums of Apple many times, and we have seen the same problem reported on iOS 9.3.1. It is known that the problem occurs several times in a single day.

Possible solutions:

  • Uses the lock button to turn off and back on the screen.
  • Press and hold the buttons Sleep/Wake and Home until the Apple logo to reset your iPhone.
  • Factory reset, restoring your device as a new phone, or restore it from a backup.

Other possibilities:

  • If none of the above solutions solves the problem, consider contact Apple or go to an Apple Store. It may be a hardware problem, not software.

Problem: cannot send or receive iMessages or text messages

Some users have had the problem in which a contact or multiple contacts can’t receive your iMessages or your text messages when sent from an iPhone 6 or an iPhone 6 Plus, although they may still receive text messages from other contacts. Some people can’t send text messages and, for others, it seems that iMessages are not being processed correctly. This problem has emerged in several versions of iOS, including the iOS 10.

Possible solutions:

  • Turn off and then turn on iMessage, or turn off iMessage to see if it can send and receive text messages.
  • Make sure the contact is not in your block list. To do so, go to Settings> Phone> call barring and identification, and confirms that the user is not on any block list.
  • If you have an old iPhone or another iOS device that sometimes you’re using for iMessages, tries to turn off iMessages and sign in your Apple account. You can close the session by going to Settings> Messages> Send and receive. Tap your Apple ID, then choose Close session.
  • Deletes your current conversation with the contact problem and begins a new one.
  • Delete and re-enter the contact (s).
  • Press and hold buttons simultaneously Sleep/Wake and Home restart your device.
  • Go to Settings> General> reset> Reset network settings. You’ll have to re-enter some passwords, as well as re-establish network connections.
  • You could try to reset the factory settings of your iPhone.
  • Get in contact with the Apple technical support or take your device to an Apple store to have it checked.

Problem: can’t update to iOS 11

Each time it releases a new version of iOS, some users have problems with the update, as the comments in this thread on the forums of Apple.

Possible solutions:

  • If you are doing an upgrade OTA (Over The Air) through WiFi, you will need around 1.5 GB of free storage on your device. If you have problems with the update OTA, check the help page from Apple for more information.
  • Make sure that Wifi is turned on, and go to Settings> General> software Update on your iPhone.
  • If you can’t update directly on your iPhone, try to connect it to your computer or laptop. Make sure you’re using the latest version of iTunes, which is 12.7 at the time of writing this note.
  • If that does not work, press and hold the buttons Sleep/Wake and Home together in your iPhone 6 while you’re still connected to your computer. Wait till you see the recovery screen: you should see the Apple logo and then the icon of iTunes with the cable. Choose the Update option in your computer when it appears.
  • If you receive an error code, refer to the support page from Apple on what the meaning of the different error codes and what to do.
  • Contact Apple support or take your device to an Apple retail store.

Problems with the screen, and listen to the calls and more

Problem: Screen flashing red

Several owners of iPhone 6 and 6 Plus reported a problem in which the screen of her iPhone lights up (or blinks) in red before displaying the Apple logo. Sometimes the problem goes away by itself and come back later, and sometimes it stays and the screen refuses to turn off.

Possible solution:

  • Press buttons simultaneously Sleep/Wake and Home together for 10 seconds, or until you see the Apple logo. In some cases, the iPhone will reboot normally… but the problem could recur.

Other solutions:

  • There is the possibility that it is a software problem, perhaps related to a damaged backup. You can try the restoration process to fix it. Press and hold the Sleep/Wake up button to turn off your iPhone 6. Make sure that your computer is running the latest version of iTunes and connect your iPhone with a USB cable. Now, press and hold buttons simultaneously Sleep/Wake and Home for a few seconds, and when the device turns on, release the Sleep/Wake up button while still pressing the Home button. You should exit on the screen to Connect to itunes. Then, you can release the Start button. Then, follow the restore procedure through iTunes.
  • It is also possible that it is a hardware failure of some kind, and in that case, you’ll have to contact Apple, or visit an Apple store and request a replacement. It may be a good idea to record the screen red with another device, if your iPhone 6 it works normally when you take to get you to evaluate.
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Problem: Images or icons expanded

It is quite common to hear reports about images or icons enlarged on the screen of the iPhone, which makes it difficult for people to see or navigate correctly.

Possible solution:

  • Hold three fingers together and double tap the screen and you will see that things are back to normal.
  • To make sure that won’t happen, go to Settings> General> Accessibility and turn off zoom.

Problem: can’t hear during calls

Some people have found a problem quite annoying to not be able to listen to the other person that called. Can make and receive calls normally, but you can’t hear the person that is on the line, or sound off even when the volume is turned up.

Potential solutions:

  • Try to use the Volume Up button and make sure that the volume appears on the display when you press and not the headphones.
  • Make sure that nothing is covering the speaker. A screen protector, a case, or even dust can have a big impact. Use a brush or gently blowing in the speaker to make sure it is free of obstructions.
  • Make sure you don’t have anything connected to the headphones port. It may be worthwhile to connect the headphones and return them just to try if that helps.
  • You try to turn off the Bluetooth via Settings to make sure that you are not connected to a headset or car system. If you regularly use a Bluetooth device, try to connect to it and then disconnect it to see if there is any difference.
  • You can try to access Settings> General> Accessibility and make sure that the noise Cancellation of the phone is deactivated, some people have found that this helped.
  • You try to turn on the loudspeaker during a call, and see if the problem persists.
  • After you have tried the solutions above, press and hold buttons Sleep / Wake and Home together for 10 seconds until you see the Apple logo to restart your iPhone 6.
  • If you still have the problem after trying all these possible solutions, it is time to talk with Apple and / or with your provider.

Problem: the iPhone does not charge

We’ve heard some owners of iphone 6 complain that they can not charge your device. The plug-in normally and nothing happens.

Potential solutions:

  • Make sure you are using the cable and the wall charger that comes with the iPhone 6 or iPhone 6 Plus. If the charger or the cable that you are trying to use is not certified by Apple, that could be your problem right there.
  • Try to use a plug of different wall, a different cable and a different charger.
  • Take a look at the connector on your cable and the port on your iPhone. Make sure that they are clean and free of dust. You can blow into the port to clean it or use a brush with soft bristles.
  • There are reports that if you hold the Lightning cable in a moist environment, the connector can corrode. If it is wet you should never plug in, since it could also damage the port on the iPhone. If it looks corroded or there is something in the connectors that cannot be removed with a microfiber cloth, then it is worth it to bring the cable to an Apple store to see if it is possible to have a replacement.
  • You try to restart the device while it is plugged in the charger while holding the buttons of standby / on and start-up for approximately 10 seconds until you see the Apple logo.
  • There is the possibility that your battery is in its last stages. Takes the iPhone to an Apple Store and ask to take a look.

Problem: SIM card

Some people have been found with a fault or error in the iPhone 6 is still complaining about the SIM card. You could say “SIM not valid” or “No SIM card installed”.

Potential solutions:

  • Try to activate and deactivate the airplane mode.
  • Restart the iPhone by turning it off and turning it on.
  • If recently you inserted the SIM card and started receiving the error, there is the possibility that it is damaged or dirty. Try to take it out, take a look and clean the gold contacts and then remove the waste.
  • If you have dropped your iPhone 6 or is damaged in any way, then there is the possibility that the SIM tray is loose. Some people have had success by placing a small, thin piece of packing tape on the back of the SIM card and then re-insert it.
  • Make sure that your software is fully up to date in Settings> General> About.
  • Test the SIM card in another device if you have a compatible device or test a different SIM card in your iPhone 6.
  • If the problem persists, contact your operator or with the customer service of Apple.

Problems with iPhones bent, broken screens and other

Problem: iPhone 6 Plus has been bent (curved)

The problem of the iPhone 6 Plus bent has provoked a storm of coverage online, but Apple claims that it is not very common and that only nine people have contacted the company to complain that their iPhone 6 Plus have been bent.

The slim design and the bigger body obviously make it much more likely to be double that of other models, but if you take care of yourself properly (and not try to double it, obviously) it is probable that nothing should happen to him. And if it happens, well:

  • If the iPhone is slightly bent and has no other problems, a good case can help with the stiffness. Take a look at our picks for the best cases for the iPhone 6 and the iPhone 6 Plus.
  • If your iPhone 6 is slightly bent and does not have any other problems, you can prevent it from getting worse if you have more careful with the way you put it. If you keep it always in the back pocket of your jeans, that could be the reason of their curvature.
problemas del iphone 6 soluciones pocket phone
Getty Images

Problem: Touch ID not working

We have seen many threads in the forums of Apple on owners of iPhone 6 cannot use Touch ID. Sometimes it stops working after a software update and, occasionally, trying to delete and re-add fingerprint can lead to a situation in which the configuration of Touch ID to fail time and time again.

Possible solutions:

  • Press and hold the buttons sleep/wake and home to turn a forced reboot (the Apple logo appears).
  • Clean the area around the Home button of the iPhone with a soft microfiber.
  • Go to Settings> Touch ID and password, remove your fingerprints and tap Disable password. Turn off and restart your iPhone, then go back to Settings> Touch ID and password and set it again.
  • Creates a backup using iTunes and restore your device using that backup. If the problem persists, try to reset the factory settings, but don’t restore the backup. Set up and test to see if Touch ID works correctly.
  • If you still have problems, perhaps you should contact Apple.

Problem: Bluetooth does not work

Many owners of iPhone 6 or iPhone 6 Plus have had problems to connect with Bluetooth devices, particularly in their cars. Some people can’t do that the system of the car work, while others have problems to establish a connection. Does not seem to be limited to any car manufacturer specific. We have seen reports about a wide range of car models, including Toyota, Mercedes-Benz, Nissan, Honda, Acura, BMW, Jeep and more. There are reports that the connection works fine with previous iPhone models.

Possible solutions:

  • Remove all pairings from your car or other Bluetooth device. Go then to Settings> General> reset> Reset network settings on your iPhone. Press and hold the buttons sleep/wake and home until you see the Apple logo on your iPhone. Make sure your car or device is discoverable, and try to set up the connection from scratch.
  • Some people reported success after a factory reset. Look here how to do it.

*Updated December 01, 2019 by Maria Teresa Lopes.

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